Privacy Policy (Greece)

This Privacy Policy is intended for users in Greece and sets out how personal information is handled on this online gambling website. It explains how data is collected, used, and safeguarded, in line with the General Data Protection Regulation (GDPR) and the relevant legal requirements, with a specific focus on Greece as the target market. The policy also clarifies what information is involved, the reasons it is processed, and the rights available to you, helping you stay informed and in control of your personal data while using the site.

Data Controller and Contact

The Data Controller oversees the collection and handling of personal information on the website and ensures it is treated responsibly and in line with data protection requirements. For any concerns related to privacy, your rights, or the processing of your data, you can reach the privacy team at [email protected]. To protect your information, identity confirmation may be required before any request is processed, ensuring changes or disclosures are made only to the rightful individual.

Who This Policy Applies To

This policy applies to users in Greece who visit the website, create an account, or make use of the available services as registered members or customers. It covers both simple browsing and activities that involve providing personal information. The services are intended for adults only, and the website does not knowingly collect data from minors. If information is found to have been submitted by a minor, appropriate steps are taken to remove the data and restrict access.

What Personal Data We Collect

The website collects personal information that is needed to operate your account and to meet regulatory requirements in Greece. This includes account and identity details provided during registration, along with information used for verification and compliance checks, such as responsible gaming settings. Data related to activity and usage is also recorded to maintain a clear view of how the services are used. In addition, technical information about devices and site usage is collected, together with cookie data, to ensure proper functionality and improve the overall experience. Any communication with customer support may also be stored so requests can be handled effectively and support can be provided properly.

Why We Use Personal Data

Personal data is used for clear and specific purposes that support the operation of the services. The information helps with creating and managing accounts, delivering the available features, and checking user eligibility in line with applicable laws. It is also used to handle support requests, maintain the security of the website, and prevent unauthorized or harmful activity. Processing is necessary to meet legal obligations and to apply responsible gaming protections. At the same time, data supports service improvements and user experience, and allows for updates or promotional messages where this is permitted and you have given your consent.

Legal Bases Under GDPR

The processing of personal data is based on specific legal grounds set out in the GDPR. In many cases, it is required to perform a contract so the services you request can be provided. In other situations, processing is necessary to meet legal obligations that apply in Greece. Data may also be used where there is a legitimate interest, such as protecting the website and preventing misuse, while respecting your rights. When required, your consent is requested and you are free to withdraw it. In rare situations, processing may take place to protect vital interests when this is strictly necessary.

Cookies and Similar Technologies

The website relies on cookies and related technologies to operate smoothly and to enhance the experience for users in Greece and the wider European Union. Certain cookies are necessary for basic functionality and cannot be disabled, since the site would not work as intended without them. Other cookies are used only if you choose to allow them, for example to better understand how the site is used or to adjust content to your preferences. You remain in control at all times and can update or withdraw your choices through the cookie settings whenever you wish.

Sharing Personal Data

Personal data is shared only when this is necessary to deliver the services properly and to comply with applicable requirements. Information may be passed to trusted partners acting as data processors, such as hosting providers, analytics services, support systems, verification tools, and security solutions. Where relevant, certain details may also be shared with payment or related service providers, solely to complete the required processes. In specific situations, data may be disclosed to professional advisers or companies within the same group, where this is appropriate and permitted. Personal information may also be provided to authorities or regulators, but only when this is required by law. Your personal data is not sold to third parties.

International Transfers

In certain cases, personal information may be sent beyond the European Economic Area as part of providing the services. Whenever data is transferred in this way, protective measures are applied to keep it secure, such as Standard Contractual Clauses along with additional technical or organizational safeguards where appropriate. These transfers are carried out only in line with current data protection requirements. If you would like more information about how and where data is transferred, you can contact the privacy team using the privacy contact details.

Data Retention

Personal data is kept only for as long as it is needed to fulfill the purposes for which it was collected and to meet relevant legal obligations. Once the information is no longer required, it is securely deleted or converted into an anonymous form so that individuals can no longer be identified. Retention periods are determined by considering the type of data involved and how the services are used, with the aim of balancing operational needs and respect for personal privacy.

Your Rights Under GDPR

Under the GDPR, you have specific rights that relate to how your personal data is handled. These rights give you transparency and control and can be exercised at any time.

The right to access personal data related to you.
The right to correct information if it is inaccurate or incomplete.
The right to request deletion of your data when there is no longer a valid reason for processing it.
The right to restrict processing in certain situations.
The right to object to processing based on circumstances linked to your personal situation.
The right to data portability in a structured and commonly used format.
The right to withdraw your consent where processing relies on it.

To exercise any of these rights, you can contact the privacy team using the stated contact email. Before a request is fulfilled, identity verification may be required to ensure personal data is accessed or changed only by the correct individual.

Complaints in Greece

If you have concerns about how your personal data is being processed, you have the right to submit a complaint to the Hellenic Data Protection Authority in Greece. At the same time, you may choose to contact the website’s privacy team first, so the matter can be reviewed internally and addressed more quickly. This approach supports openness, respects your rights, and helps maintain a relationship built on trust.

Security Measures

The protection of personal data relies on measures that are consistently applied at both technical and organizational levels. Access to systems is limited to authorized individuals, and how those systems are used is closely controlled. Where appropriate, safeguards are applied to data during transmission to reduce the risk of unauthorized access. Systems are also continuously monitored for unusual activity, with clear processes in place to respond quickly to any incidents. While every reasonable effort is made to keep information secure, it is important to understand that no system can offer absolute security in all circumstances.

Automated Decisions and Profiling

In certain situations, automated processes are used to support security, prevent misuse, and apply responsible gaming measures. These systems help identify unusual patterns and allow protective actions to be taken without delay. Where the rules allow, you can request that a decision is reviewed by a person, so it is reassessed with individual consideration. All such systems operate with respect for your privacy and in line with data protection requirements.

Changes to This Policy

This policy may be updated whenever necessary to stay aligned with current rules and accepted practices. The most recent version always applies and clearly shows the date of its latest update. If changes are made that have a meaningful impact, steps will be taken to inform you in a timely and clear way, so you understand what has changed and the reason behind it.